As I have mentioned before, this year I teach mainly adults in a number of contexts: some work in banks or various companies (software, packaging). Very often they have meetings to attend, where they are asked by their colleagues and managers to help resolve problems or conflicts. And they have to do it…in English! What I do with them (not something ground-breaking, a very simple idea) is that I try to think of potential problems they may have at work, such as:
1. What do you do if a colleague of yours is constantly late?
2. What happens if your boss asks you to work with your team at the weekend to finish off a project (and you are not that keen on working weekends)?
3. You have been working for months on installing a new computer program for the company / bank and they call you from the US in the middle of the night, asking you to resolve a glitch then and there! And other issues like that.
Of course, because I am learning their line of work from them (there are so many terms especially in IT and as I have recently learned, in packaging too!) I ask my students what kind of problem they would expect to face at some point. I make a list of all these and prepare role-plays and use them with them (some can be used with many groups!). This idea is also in the amazing book Five-Minute Business English Activities by Paul Emmerson and Nick Hamilton, under the title of Crisis! – the idea is to present the students with a crisis they need to solve. Most of the times I come into the room, putting on a dramatic face in order to set the crisis atmosphere and announce: People, we have a problem. I was fired! or Our new system is down! or something like that. It is unbelievable how they play into the drama and participate! Depending on the culture you are teaching in though, care must be taken not to scare the students or create unnecessary panic. For example, in some cultural contexts I cannot imagine the teacher going into the classroom dramatically yelling that there is a crisis. It would make the students uncomfortable. This activity has helped my students a lot, as they are pulled into it by the nature of it. They do not even realise when they start speaking and we get lots out of it. Sometimes we get lots of laughs too!